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The fine print

Returns & Refunds

You have 30 days from delivery to request a return or refund. Here is how it works.

Last updated: [Month Day, Year] · Effective: [Month Day, Year]

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Refund eligibility

You have 30 days from the delivery date to request a refund on any printer or toner. To be eligible:

  • The item must be in original condition and original packaging.
  • All included accessories — cables, cartridges, and manuals — must be returned.
  • The refund must be requested by the original purchaser.

How refunds are processed

Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–7 business days. You will get an email confirmation when the refund is sent.

Return shipping

If the return is due to a defect or our error, we cover return shipping and send a prepaid label. For change-of-mind returns, the customer is responsible for return shipping. We recommend a tracked service.

Restocking fees

A [10]% restocking fee applies to opened, non-defective printer returns, to cover inspection and re-certification. Unopened printers are refunded in full.

Non-returnable items

Toner and ink cartridges must be unopened and sealed for a refund. Opened consumables and clearance items marked "final sale" cannot be returned unless they arrived defective.